FAQs

Have a question about your visit? Find useful information and advice about our treatments and products here.

We answer the most commonly asked questions, however, if our FAQs do not address your question, please feel free to contact us:

Crisalida.uk@gmail.com

When do you recommend that I book my treatments?
At Crisalida, peak hours are often late afternoons and weekends, especially Saturdays. So, book as far in advance as possible in order to ensure getting the particular time, day, and therapist you prefer.

Can I choose my therapist?
If you have a preferred therapist, please feel free to request that person.

Should I arrive earlier than my treatment time?
We recommend you arrive at least fifteen minutes prior to your appointment. If you are late, your treatment time cannot be extended beyond the original booking finish time, as the treatment room and therapist are generally booked after your session.

Do I need to fill in a questionnaire?
If this is your first visit to Crisalida let the receptionist know when you arrive. First-time guests will be asked to complete a questionnaire to provide us with medical and contact information.

What should I wear?
Most people come to a city us in casual clothing, something they can easily slip off. If you’re having a foot health treatment, flip-flops are a good idea (weather permitting).

Can I ask the therapist to adapt the treatment?
All aspects of treatment can usually be modified to your taste: amount of light, kind of music (if any), room temperature and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to massage harder or to be gentler, let them know.

If I have a medical condition should I mention it to anyone?
If you have any type of medical condition be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins let your therapist know of any medical concerns.

What are contra indications?
Contra indications are health reasons why a therapist may not treat a client, you can find these on our website treatment pages. For example: High/low blood pressure, cancer during active treatment, circulatory problems, claustrophobia, diabetes, epilepsy, heart conditions etc.

Do I at any point have to remove my clothes in front of anyone?
It's never required that you are unclothed in front of anyone. Our therapists will leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the treatment bed.

Should I eat before a treatment?
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after.

Do you cater for special dietary requirements?
With advanced notice, we cater for all dietary needs.

What kind of meals do you provide?
Delicious, fresh and nutritious at our centre! Our chefs create good wholesome meals high in fibre and low in saturated fats, salts and sugar. Healthy snacks are also available. Please contact in advance to view a sample menu.

Is alcohol available?
At Crisalida, our goal is to bring our lifestyle, our treatments, and our philosophy into everyday living; alcohol in moderation will be part of that for many guests. We have full Bar service and Wine, Spirit and Cocktail lists available.

Are children allowed?
During your time with us, we want to concentrate on you. Therefore we do not allow unaccompanied children under the age of 14 in our spas.

Do I have to remove all jewellery?
If possible, leave your jewellery at home. If you choose to take them with you to your treatment, remember not to leave them behind.

Does your online shop ship internationally?
Sorry, we only deliver to the United Kingdom.

Are Crisalida products tested on animals?
None of our products have been tested on animals. We test each product on human volunteers.

What happens if I need to cancel my appointment?
If you must cancel an appointment please give us as much advance notice as possible. At least 24 hours is required to avoid being charged.

Does Crisalida have their own parking facilities?
We don’t have our own parking facilities; however, we are situated within walking distance from public car parking.

Are there any age restrictions?
We are able to offer treatments to 10-16 year olds. A parent/guardian must be present in the room/station at all times and must sign the consultation form on their behalf.

How can I change my booking?
If you need to change an existing booking within our terms and conditions, please email Crisalida.uk@gmail.com or call 07398 608 868. Please refer to our T&C's prior to contact.

If your booking needs to be changed due to a national and government imposed lockdown we will automatically put your booking on hold and contact you as soon as we can to go through your options of re-booking, on hold or refunding (T&C's dependent)

If we need to restrict or close due to local requirements or advice due to outbreaks, we will confirm via email and contact you with a follow up. We will try to do this with as much notice as possible and with as many alternative options as possible, however the nature of the changes and policy means that we sometimes need to make short lead decisions based on health & safety of our guests and staff and in line with local authority advice.